Posted in Gear, Pacific Crest Trail

Great customer service from MSR

Sometimes companies go above and beyond and you just have to give them a huge shout out.

That is the case this week with Mountain Safety Research (MSR).

©Earl Harper

Peanut’s home for five months on the PCT is an MSR Hubba Hubba NX tent. A few days ago, she broke a tent pole (duct tape is holding it together now) and asked me to contact REI to buy a new one. REI does not sell replacement poles but gave me the contact information for MSR.

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